Resume

Top 10 Apple certified in India with 10 years of experience in handeling VIP, celebrities and directors for all Apple queries

Sumary

Ashutosh V. Kumar

Innovative and deadline-driven Apple Specialist from Mumbai, polished deliverable.

  • Mumbai, Maharashtra, India
  • [email protected]
  • +917304215893 | +19132042622 | +66620891331
  • Work Permit: India & Thailand

Education

Master in Business Administration (MBA)  

2021 - 2023

EU logo   European Open University


Academy Europe is an independent institute which helps organisations and professionals get accredited with worldwide renowned and valid MBA degrees and prove their competence in MBA domains.

Bachelor of Science in Information Technology

2007 - 2013

MU logo   Mumbai University,
  Mumbai, MH, India

Established in 1857, the University of Mumbai is one of the oldest and premier universities in the nation. The Mumbai University has been recently featured in the QS World Rankings 2021 and has secured the rank in the band of 1001-1200.

Junior College Science (HSC)

2005 - 2007

Patuck logo   Patuck Technical Junior College,
  SantaCruz, Mumbai, MH, India

Patuck Junior college is affiliated to the Maharasthra State Board of Secondary and Higher Secondary Education, Mumbai Divisional Board. The Pure Science Course was introduced in 1992. Pure Science with Information Technology was added in 2001.

High School (SSC)

1994 - 2005

LHS logo   St. Lawrence High School,
  SantaCruz, Mumbai, MH, India

St Lawrence High School, situated on Linking Road at Santacruz West in Mumbai, was established in May 1961 by Jaysen M Jayakar and his wife Kalpana J Jayakar. St. Lawrence High School, Mumbai is co-educational. This school offers education irrespective of the student's gender.

Certification & Awards

Apple Certified Associate - Mac Integration 10.10

Credential ID APPL179790

Apple logo   Apple Inc.,
  California, US

Ranked among top 10 apple certified guys across India. ACRS Verified

AdManager Plus  

Nov. 2019 - Nov. 2020

ME logo   Manage Engine,
  Mumbai, MH, India

Certified for an Active Directory (AD) management and reporting solution that allows IT administrators and technicians to manage AD objects easily and generate instant reports at the click of a button!

Applications Manager  

Nov. 2019 - Nov. 2020

ME logo   Manage Engine,
  Mumbai, MH, India

Certified for Applications Manager is an application performance monitoring software that provides deep visibility into the performance and user experience of your business-critical applications and infrastructure components.

Facebook Business Manager  

Nov. 2018

Meta logo   Facebook Blueprint,
  Mumbai, MH, India

A certified Facebook Business manager developed and allow businesses and agencies to securely manage their company's Pages, ad accounts, catalogs and pixels in one place, without sharing login information or being connected to their coworkers on Facebook.

National Entrepreneurship Awards 2019  

Aug. 2020

MyGov logo   MyGov India,
  Mumbai, MH, India

Certificate of Entrepreneurship Pledge

Google Analytics for Beginners  

Jan. 2021

Google Analytics logo   Google Analytics,
  Mumbai, MH, India

Certified for the basic features of Google Analytics including how to create an account, implement tracking code, analyze basic reports, and set up goals and campaign tracking.

Advanced Google Analytics  

Jan. 2021

Google Analytics logo   Google Analytics,
  Mumbai, MH, India

Certified about advanced Google Analytics features including data collection, processing and configuration, and more complex analysis and marketing tools.

Ecommerce Analytics: From Data to Decisions  

Jan. 2021

Google Analytics logo   Google Analytics,
  Mumbai, MH, India

Certified with the range of features Analytics offers, learn and practice actionable analyses to track business performance and identify areas for business improvement.

Google Tag Manager Fundamentals  

Jan. 2021

Google Analytics logo   Google Analytics,
  Mumbai, MH, India

Certified for Google Tag Manager can simplify the tag implementation and management process for marketers, analysts, and developers.

Getting Started With Google Analytics 360  

May. 2021

Google Analytics logo   Google Analytics,
  Mumbai, MH, India

Certified for powerful Google Analytics 360 features that are not available in the standard product, and gain insight into how you can benefit from integrations with BigQuery, Google Marketing Platform products, and Google Ad Manager.

Google Analytics for Power Users  

Aug. 2021

Google Analytics logo   Google Analytics,
  Mumbai, MH, India

Certified with the range of features Analytics offers, learn and practice actionable analyses to track business performance and identify areas for business improvement.

Introduction to Data Studio  

Apr. 2021

Google Analytics logo   Google Analytics,
  Mumbai, MH, India

Certification in Data Studio helps you learn and practice beginner steps in connecting your data and building Data Studio reports.

Google Skillshop  

Apr. 2018

Google logo   Google
  Mumbai, MH, India

The one-stop-shop for every kind of learner who wants to succeed with Google professional tools and solutions

Microsoft Badges  

Jan. 2022

Microsoft logo   Microsoft
  Mumbai, MH, India

Microsoft technical documentation: The home for Microsoft documentation and learning for developers and technology professionals.

Cybersecurity  

Feb. 2022

Cisco logo   Cisco
  Mumbai, MH, India

The holder of this credential has introductory knowledge of cybersecurity, including the global implications of cyber threats, the impact of cyber attacks on industries, and why cybersecurity is a growing profession. The holder has an understanding of the ways in which networks are vulnerable to attack and Cisco’s approach to threat detection and defense. They also have insight into opportunities available for pursuing network security certifications.

Jamf Certified Associate  

Feb. 2022

Jamf logo  

The Jamf 100 Course offers a self-paced introduction to Jamf Pro for new and existing IT professionals managing Apple devices. It offers enterprise-focused foundations for iOS, macOS, mobile device management, and practices for succeeding with Apple.

JamF Educator  

Feb. 2022

Jamf logo   JamF
  Mumbai, MH, India

A Jamf Educator has learned about classroom management, differentiation, and student interaction alongside the Jamf Teacher app. This allows them to increase their effectiveness and engagement in the classroom with Apple devices.

Google Developer Profile  

Feb. 2022

Google logo   Google
  Mumbai, MH, India

Google Developer Profile is a way to learn about Google technologies and unlock achievements. The profile captures achievements with badges and saves your progress as you complete pathways, which include codelabs and videos. Currently, Google Developer Profile is in an open beta.

Professional Experience

Global Apple Lead

Mar. 2022 - Jan. 2023

HGS logo   IDFC First bank.,
  Mumbai, India

  • Handling team of 19 Apple IT engineers PAN India.
  • Implemented and set up Apple Business Manager & MDM from scratch.
  • Apple, Mac & Jamf Subject Matter Expert.
  • Active Directory (Add/Remove & Edit Users), Google Apps, Office 365.
  • Administration and maintenance of Cloud based services.
  • Support of mobile devices (Android, iPhone, iPad, etc.)
  • Working with a fast paced corporate BAU environment.
  • Software and hardware resolution, on Apple, MacOS, iOS and Windows devices.
  • Knowledge of managing MACs in a corporate banking setting through JAMF.
  • Experience in high volume ticket environment, as well as knowledge of Jira, iConnect or iSupport ticketing systems

IT manager

Apr. 2021 - Mar. 2022

Reliance logo   Reliance Communications,
  Mumbai, MH, India

  • Monitoring of servers
  • Domain management of AD server user mangement.
  • Computer and user movement to OU, login and unlock issues.
  • Reliance energy AD user domain support for group companies
  • Proxy server management include site access, blocking, user assignment, troubleshooting
  • Proxy server upgradation, patch management
  • Print server support, printer and scan user mangement, assigning rights, troubleshooting print server issue
  • Support RCS users of all group companies
  • Server Hardware support
  • WiFi user mangement, group association, assigning user previlage
  • DHCP server support , Ip mangement, Creating exclusion list, Stale record management
  • Support windows based system with OS version win8,win12
  • Storage management , cleanup of stale files, policy implementation to screen files
  • File server management ,include new folders, assighning group and individual rights like full,read,no delete
  • FTP server mangement and troubleshooting internal and external users
  • Patch management of server, testing of patches, applying patches, Testing for client pc, approving for windows pc
  • Resolving/troubleshooting server related problems
  • Certificate management for application, wifi, VPn users , Renewal of certificate, maintanence and block as per policy
  • Server Installation
  • Registering/ Updating / Tracking of Anti Virus Software Tools.
  • Assigning USB access to users
  • Support for virus prevention and cleaning methods and virus definition updates
  • To disinfect system in case of Virus attacks on servers & desktop PCs and attempt data recovery wherever possible.
  • If any virus is not getting cleaned by latest antivirus patches than vendor will coordinate with the antivirus s/w vendor for getting the solution.
  • Accounting plus software management, user creation, Ad sync, User updation, assigning print and scan rights
  • Managing Disk space availability
  • Provide server uptime chart, Regular maintanence
  • OS upgrades and maintenance
  • Create/delete/modify user/group profiles on the server
  • Critical patch management of servers and desktops
  • Tracing, diagnosing and correcting server & escalated client faults.
  • Server application upgrades, maintenance, Fixpack installation

Project Consultant

Dec. 2018 - Nov. 2019

JN logo   JN Advance Technology Co. Ltd.,
  Koh Samui, Thailand

  • Handling team of 20 IT engineers.
  • AWS integration from official websites, Network controllers (Engenius/Ubiquiti)
  • AWS integration for ezMaster and Unifi
  • Coordination for our project requirement with France/UK/USA Clients
  • Trust and relationship building with clients.
  • Introduction to new technologies in corporate environment like 3d Printers, Google cloud console, Alexa integration for home automation.
  • Making strong brand presence on social media among other brands in Thailand. Closely worked with Facebook to get the company page verified.

Assistant Manager IT

Jul. 2017 - Dec. 2018

Reliance logo   Reliance Communications,
  Mumbai, MH, India

  • Handling team of 5 IT engineers.
  • Lotus notes configuration and troubleshooting
  • Assisting Anil and Anmol Ambani for IT issues and managing IT infrastructure for meetings and AGM
  • Coordinating with TV/AV and VC team for conference meetings
  • Hands on working and implementation on AMX and automation for office requirements.
  • Has helped configuration for cisco jabber and coordination for CUCM server for voice calls.
  • Have provided complete solution to any Apple related queries for Managing Director of the company.
  • Configured Amazon Echo and have customised Alexa commands. Also configured Amazon Echo in corporate network.
  • Configuration of Apple Watch according to Director usage

Apple VIP Specialist

Dec. 2016 - May. 2017

Wadia logo   Wadia Group,
  Mumbai, MH, India


  • Direct reporting to MD Ness Wadia for all the IT enquiries/requirements for corporate environment.
  • Trained staff for various backgrounds and levels on how to use their personal/business Apple technology, which consist of products such as MacBooks, MacBook Pro's, Mac Air, iMacs's, all the versions of the iPads, iPods, iPhones.
  • Provided concrete services and support of all standard Apple applications and hardware.
  • Implemented new Creston certified vendors for Beach House (Wadia’s Residence) Automation.
  • Implemented Polycom CX5500 with Skype for Business for 360 business video conferencing.
  • Provided one on one support to Ness Wadia and his secretaries.

Senior RMA Advisor

Aug. 2014 - Nov. 2016

Cex logo   CeX Webuy,
  Mumbai, MH, India

  • Introduced for in house warranty search with various technical brands.
  • Implemented in house repair for local and store/warehouse devices for devices like PlayStations, Laptops, Macs, iPhones, Android Phones, BlackBerry, Xbox and many electronic gadgets.
  • Acted as core team member for all kind of troubleshooting.
  • Performed effective Vendor management, Warehouse management and repair stock inventory
  • Troubleshooting airport express, network switches, airport extreme and macOS Server
  • Monitoring enterprise network and computer server using macOS server & Apple Remote desktop
  • Email header lookup for spam and emails threats
  • Created support google site for documenting repairs and instructions by referring other official knowledge base.
  • Maintain tutorials, instructions and diagrams on google document.

Apple Support

Apr. 2012 - Apr. 2014

ueg logo   Universal Education Group (Apple),
  Mumbai, MH, India

  • Acted as single point of contact for for all Apple/Mac queries and inventory.
  • Managed inventory for 500 - 1000 units iPods, iPads and MacBook Air/pro, Apple TV and projectors.
  • Installed and implemented Cubify 3D printer for education.
  • Had a key role for publishing school on Apple India official website.
  • Troubleshooting airport express, network switches, airport extreme.
  • Talked to teachers and educational staff face to face for Apple support
  • Creating new users and maintaining old/new Time Machine backup on Apple AirPort Time Capsule

SAP Support

Oct. 2011 - Mar. 2012

Disney logo   Walt Disney India,
  Mumbai, MH, India

  • Worked as SAP Support for 6 month in contract.

SAP Support

Apr. 2011 - Sep. 2012

Airworks logo   Airworks,
  Mumbai, MH, India

  • Worked as SAP Support for 6 month in contract.